At Bonk Box, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
How It Works
Standard delivery is FREE for orders of £30 or more. Orders for less than £30 will incur a £3.99 delivery charge.
Once an order has been placed goods will usually arrive within 3-5 working days for most of the UK mainland.
Your order will be delivered by Hermes or Royal Mail.
You will receive an email from our processing team once your order is sent. Within this email and when available there will be a link to your tracking information.
The Small Print
We will happily refund any item purchased on Bonk Box if returned to us within 30 days; excluding nutrition and customised products, except when faulty.
Returned goods must be unused and supplied with their original packaging, unless the goods are faulty. Bonk Box will pay the return postage costs for any items that are faulty.
Cancellation rights at law
You also have rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which state that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. You have the right to cancel this contract within 14 days from delivery without giving any reason. This right does not apply to any customised or personalised goods bought through our website. To exercise this right please Contact Us prior to the expiry of the cancellation rights period.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Where charges apply, you are responsible for paying the return delivery charges.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
14 days after the day we received back from you any goods supplied; or
(if earlier) 14 days after the day you provide evidence that you have returned the goods; or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following: up to 30 days: if your goods are faulty, then you can get a refund; up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases; up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Your Data is Secure
Last updated: July 30, 2020
● Bonk Box Limited means Bonk-Box.shop
General Data Protection Regulation Act.
● Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
● Data Processor
Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
● Data Subject
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
1. Principles for processing personal data
Our principles for processing personal data are:
● Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.
● Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.
● Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.
2. What personal data we collect and process
Bonk Box Limited collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:
● Email address
● First name and last name
● Phone number
● Address, State, Province, Postal code, City
3. How we use the personal data
Bonk Box Limited uses the collected personal data for various purposes:
● To provide you with services
● To notify you about changes to our services and/or products
● To provide customer support
● To gather analysis or valuable information so that we can improve our services
● To detect, prevent and address technical issues
4. Legal basis for collecting and processing personal data
Bonk Box Limited legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:
● Bonk Box Limited needs to perform a contract with you
● You have given Bonk Box Limited permission to do so
● Processing your personal data is in Bonk Box Limited legitimate interests
● Bonk Box Limited needs to comply with the law
5. Retention of personal data
Bonk Box Limited will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.
Bonk Box Limited will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Data protection rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
● The right to access, update or to delete the information we have on you
● The right of rectification
● The right to object
● The right of restriction
● The right to data portability
● The right to withdraw consent
GENERAL TERMS & CONDITIONS
About Our Policy
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is not prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.